I have chosen Fine Art America to handle the printing and shipping of my art because of their quality, their great customer service, and their worldwide network of printers that help to reduce shipping costs.
A client in Norway had purchased a print from me that was lost in shipping. Fine Art America immediately sent a replacement print to the client. When the original print finally found it's way to Norway, Fine Art America told my client that both prints were his to keep. That's good customer service!
The following information is from Fine Art America:
“We have 14 manufacturing facilities located in five different countries. If you can receive a package via UPS or FedEx, then we can ship to you!
Fine Art America has the largest print-on-demand fulfillment network in the world. Our manufacturing partners produce prints at 8 different manufacturing centers in 5 countries. Each manufacturing center can ship prints to any destination in the world. When you place an order, we'll automatically route your order to the nearest manufacturing center in order to minimize shipping costs and speed up delivery times.
Products require 2 - 8 business days to print and manufacture before shipping, depending on the product. You can see the specific lead time for each product when viewing the product on our website. Products will ship from the manufacturing facility located nearest to your destination address.
Please note - even if you select "overnight" as your shipping method, we still need the time (above) to actually print, assemble, and package your order. Everything at Fine Art America is printed and manufactured "on demand". We don't have any pre-made products sitting on our shelves.”
Some of Fine Art America's printing network for art prints are located in United States, Canada, United Kingdom, Europe, Australia
Fine Art America's Return Policy On Printed Products
NOTE: This return policy is on the actual printed product(s) that you purchase from FineArtAmerica.com. It does NOT cover in any manner your payment of the booking + commission fee to Diane Chandler, the artist of your commission. You will have already approved the finalized portrait before it is made available to you for printing.
Fine Art America writes:
“Our return policy is very simple:
If you're not happy with a purchase that you made on FineArtAmerica.com, for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - Fine Art America does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
Fine Art America sells thousands of pieces of artwork each month - all with a 100% money-back guarantee."
"We take great pride in the fact that hundreds of thousands of artists have chosen Fine Art America to fulfill their orders, and we look forward to helping you.”
Fine Art America also writes:
”What happens if my order is damaged during shipment?
We replace it!
We do our absolute best to package your order so that it arrives in perfect condition. Unfortunately, we can't control the UPS / FedEx delivery drivers who will be handling the order along the way.
If your order arrives damaged, simply contact us using the form on the following page, and we'll get a replacement order into production ASAP:
https://fineartamerica.com/contactus.html?tab=contactus
Don't worry - damage rarely occurs. We wouldn't be in business for very long if it did!”